Refund & Cancellation Policy
Your satisfaction is our priority. Last updated: December 2024
30-Day Money-Back Guarantee
Try SecuredALL risk-free. If you're not satisfied within 30 days, we'll refund your payment in full.
1. Refund Policy
30-Day Money-Back Guarantee:
All new customers are eligible for a full refund if they are not satisfied with our services within the first 30 days of their subscription. This applies to:
- SecuredSave subscriptions
- SecuredFitness subscriptions
- Secured ERP subscriptions
- All monthly and annual plans
Conditions for Refund:
- Refund request must be made within 30 days of initial purchase
- Account must not have violated our Terms of Service
- Refunds are processed to the original payment method
- Processing time: 5-10 business days
Non-Refundable Items:
- Setup fees (if applicable)
- Custom development services
- Third-party integration costs
- Training and consulting services
- Services consumed beyond the 30-day window
2. Cancellation Policy
Monthly Subscriptions:
- Cancel anytime without penalty
- No cancellation fees
- Access continues until the end of your current billing period
- No partial refunds for unused time in the current month
- Your data remains accessible for 30 days after cancellation
Annual Subscriptions:
- Cancel anytime, but refunds are prorated only within the first 30 days
- After 30 days, access continues until the end of your annual term
- No refunds for unused portion after the 30-day guarantee period
- Renewals can be disabled to prevent automatic charges
How to Cancel:
You can cancel your subscription by:
- Going to Account Settings → Billing → Cancel Subscription
- Contacting our support team at support@securedall.com
- Calling our support line (for enterprise customers)
3. Data Export & Account Deletion
Upon cancellation, you have the following rights regarding your data:
- Data Export: Download all your data in standard formats (CSV, JSON, PDF) at any time
- Grace Period: 30-day grace period after cancellation to export your data
- Data Deletion: After 30 days, all your data is permanently deleted from our systems
- Backup Deletion: Encrypted backups are deleted within 90 days
- Reactivation: You can reactivate your account within 30 days without data loss
4. Plan Downgrades
You can downgrade your subscription plan at any time:
- Downgrade takes effect at the end of your current billing period
- You continue to have full access to your current plan until then
- No refunds for the difference in plan pricing
- Some features may become unavailable after downgrade
- You can upgrade again at any time
5. Subscription Pauses
For enterprise customers, we offer subscription pause options:
- Pause your subscription for up to 3 months
- Your data remains secure and accessible (read-only mode)
- Reduced fee during pause period
- Resume at any time without data loss
- Contact our enterprise team to arrange a pause
6. Failed Payments & Account Suspension
If a payment fails:
- We'll notify you immediately and retry the payment
- You have 7 days to update your payment method
- After 7 days, your account will be suspended (read-only access)
- After 30 days, your account may be permanently deleted
- No refunds for partial months of service
7. Refund Processing Time
Once a refund is approved:
- Credit Card: 5-10 business days to appear on your statement
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- Wire Transfer: 10-15 business days
Refund processing times may vary depending on your financial institution.
Need to Request a Refund?
Our customer support team is here to help with refunds, cancellations, or any billing questions you may have.
Response time: Within 24 hours for refund requests