1. Overview
This policy applies to paid software subscriptions sold by SecuredAll, including AegisRunner. Paddle is our merchant of record and processes payment and refunds.
2. 14-day money-back guarantee
You may request a full refund within 14 days of the initial purchase of a paid subscription. Email billing@aegisrunner.com from the account email and include the subscription or transaction details. This does not limit any mandatory consumer rights that apply to you.
3. Cancellations
You can cancel renewal at any time through the product's billing settings or by contacting support. Cancellation stops future renewal charges. Unless a refund is issued or law requires otherwise, access continues until the end of the current paid period.
4. Processing
Approved refunds are returned through the original payment method. We submit them without undue delay; banks and payment providers may take additional time to display the credit.
5. Usage allowances
Plans include product and AI usage allowances disclosed on the pricing and billing pages. Reaching an allowance may pause or limit further usage; it does not create an automatic refund. If a billing or metering error occurred, contact us so we can investigate it.
6. Contact
For AegisRunner billing or refund requests, email billing@aegisrunner.com. For other SecuredAll purchases, email contact@securedall.com.